CONTACT US
📬 We're Here To Help
Have a question about your order, sizing, or our collection? We'd love to hear from you.
📧 Get In Touch
| Contact | Details |
|---|---|
| dolemei817@hotmail.com | |
| Response Time | 24-48 hours |
| Business Hours | Mon-Fri 9AM-6PM EST |
💬 What We Can Help With
- ✅ Order status & tracking
- ✅ Size recommendations
- ✅ Product details
- ✅ Returns & exchanges
- ✅ Custom inquiries
- ✅ Wholesale opportunities
📝 Send Us A Message
For faster service, please include:
| For Order Questions | For Size Questions |
|---|---|
| Order number | Your usual US/EU size |
| Email used at checkout | Foot length (cm/inches) |
| Product name | Any width concerns |
❓ Before You Reach Out
Quick answers to common questions:
| Question | Answer |
|---|---|
| Where's my order? | Check your email for tracking link. Can't find it? Email us with order number. |
| What's your return policy? | 30-day hassle-free returns. See our Return Policy for details. |
| Do you ship internationally? | Yes! We ship worldwide. Shipping calculated at checkout. |
| How do I find my size? |
Check our Size Guide for accurate measurements. |
💌 Join The Glow Movement
Subscribe to our emails and get:
- ✨ $10 off your first order
- ✨ Early access to new drops
- ✨ VIP-only sales
- ✨ Style tips & exclusive content
[Email subscription form]
We can't wait to hear from you. ✨
— The Dolemei Team
PRIVACY POLICY
Last Updated: March 2026
Your privacy matters to us. Here's what we collect, how we use it, and your rights.
What We Collect
Information we gather to serve you better
| Name & Email | When you create an account or place an order |
|---|---|
| Shipping Address | When you place an order |
| Payment Info | When you checkout (processed securely by Shopify) |
| Phone Number | Optional, for order updates |
| Browsing Data | When you visit our site (cookies, IP address) |
How We Use Your Information
Purpose-driven data usage to enhance your experience
- Process and ship your orders
- Send order confirmations and tracking
- Respond to your inquiries
- Send marketing emails (with your consent)
- Improve our website and services
- Prevent fraud and ensure security
Who We Share With
Trusted partners that help us operate
| Third Party | What We Share | Why |
|---|---|---|
| Shopify | Order & payment info | Process transactions |
| Shipping Carriers | Name, address, phone | Deliver your package |
| Email Providers | Email address | Send order updates & marketing |
| Analytics Services | Browsing data (anonymized) | Improve website performance |
We NEVER sell your personal information.
Cookie Policy
We use cookies to enhance your browsing
- Remember your shopping cart
- Keep you logged in
- Understand how you use our site
- Personalize your experience
Your choices: Accept all cookies · Decline non-essential cookies · Manage preferences in browser settings
Marketing Communications
Email marketing (with your consent)
- ✨ New product launches
- ✨ Exclusive sales & discounts
- ✨ Style tips & inspiration
You can unsubscribe anytime:
· Click "unsubscribe" in any email
· Email us at dolemei817@hotmail.com
· Manage preferences in your account
· Click "unsubscribe" in any email
· Email us at dolemei817@hotmail.com
· Manage preferences in your account
Data Security
Your information stays protected
- 🔒 SSL encryption on all pages
- 🔒 PCI-compliant payment processing
- 🔒 Secure servers and firewalls
- 🔒 Limited employee access
Your payment info is never stored on our servers.