FAQ
Common Questions, Quick Answers
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard shipping on all orders worldwide. No minimum purchase required.
How long does shipping take?
US orders: 7–15 business days
International orders: 10–30 business days
Delivery times may vary during peak seasons and holidays.
International orders: 10–30 business days
Delivery times may vary during peak seasons and holidays.
Where do you ship from?
We ship from strategically located warehouses in the United States and China to ensure the fastest possible delivery to your region.
Can I track my order?
Absolutely! Once your order ships, you will receive an email with a tracking link so you can follow your package every step of the way.
Do you ship to PO Boxes?
Yes, we proudly ship to PO Boxes and military addresses (APO/FPO) at no extra cost.
Returns & Exchanges
What's your return policy?
We offer a 30-day hassle-free return policy. Shoes must be unworn, in original condition, and returned with the original box.
Who pays return shipping?
For standard returns, the customer covers return shipping. However, if you received a defective or incorrect item, we will cover the return shipping cost in full.
Can I exchange for a different size?
Yes! Simply email us at dolemei817@hotmail.com with your order number and desired size. We'll guide you through the exchange process.
How long do refunds take?
Once we receive your returned item, refunds are processed within 5–10 business days to your original payment method.
What if I receive a defective item?
Please email us within 7 days of delivery. We will send you a prepaid return label and issue a full refund upon receipt.
Sizing & Fit
Are your shoes true to size?
Yes! Our shoes run true to size. Simply order your regular size for a perfect, comfortable fit.
What if they don't fit?
No worries! We offer easy exchanges. Just email us and we'll help you find the right size.
Do you have a size guide?
Yes! Please refer to our Size Guide for detailed measurements and fitting tips.
I have wide feet. What size should I order?
We recommend sizing up half a size for wide feet to ensure optimal comfort and fit.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.
Is my payment info secure?
Absolutely. Our checkout is PCI-compliant and protected with SSL encryption. We never store your card information on our servers.
Can I cancel or change my order?
Email us at dolemei817@hotmail.com within 24 hours of placing your order. We'll do our best to accommodate changes before shipment.
Do you offer gift cards?
Gift cards are coming soon! Subscribe to our emails to be the first to know when they launch.
Customer Support
How can I contact you?
Email us anytime at dolemei817@hotmail.com. We read every message and respond personally.
What are your business hours?
Our team is available Monday–Friday, 9AM–6PM EST. Emails received outside these hours will be answered on the next business day.
How fast do you respond?
We aim to respond to all inquiries within 24–48 hours during business days.
Do you have a phone number?
Email is our fastest and most reliable channel. We respond to every email within 48 hours with detailed, thoughtful answers.
International Orders
Do you ship internationally?
Yes! We offer free shipping to most countries worldwide. Select your country at checkout to confirm availability.
Are there customs or duty fees?
International orders may be subject to customs duties and import taxes depending on your country's regulations. These fees are the customer's responsibility.
Can I return from outside the US?
Yes! Email us at dolemei817@hotmail.com for the appropriate return address. Please note that return shipping is the customer's responsibility for international returns.
Still Have Questions?
We're here to help—reach out anytime.