Shipping Policy
🚚 Shipping Options
| Service | Cost | Delivery Time |
|---|---|---|
| Standard Shipping | FREE | 7-15 business days |
| Express Shipping | $15.99 | 3-7 business days |
⏱️ Processing Time
| Order Placed | Ships By |
|---|---|
| Mon-Fri before 3PM EST | Same day |
| Mon-Fri after 3PM EST | Next business day |
| Weekends / Holidays | Next business day |
🌍 Where We Ship
| Region | Shipping Time | Cost |
|---|---|---|
| United States | 7-15 business days | FREE |
| Canada | 10-20 business days | FREE |
| UK & Europe | 10-20 business days | FREE |
| Australia | 10-20 business days | FREE |
| Rest of World | 15-30 business days | FREE |
📬 Track Your Order
Once your order ships, you'll receive:
✓ Check your email for tracking link
✓ Visit our Track Order page
✓ Email us at dolemei817@hotmail.com
📍 Shipping Address
Please double-check your address at checkout!
Email us immediately. We can redirect before shipment.
We'll investigate with carrier.
Email us within 7 days. We'll resolve it.
🎁 Gift Orders
Sending a gift? We make it effortless.
⚠️ Important Notes
Customs & Duties
International orders may be subject to customs/duty fees. Any import fees are buyer's responsibility. We declare full item value on customs forms.
Delivery Issues
📦 Package not received? Email us within 30 days of shipping date.
💔 Damaged in transit? Send photos within 7 days of delivery.
🔄 Wrong item received? Email us immediately. We'll make it right.
Peak Seasons
During holidays/sales, processing may take 2-3 business days (vs. 1-2). Delivery add 3-5 days to standard times. Thank you for your patience.
— The Dolemei Team