Return & Exchange
30-Day Hassle-Free Returns. We want you to love your Dolemei shoes — if they're not quite right, we've got you covered.
What You Need To Know
Return Window
30 days from delivery date
Original Shipping
FREE — we cover it
Return Shipping
Customer responsible for return shipping costs
Refund Method
Original payment method
Refund Time
5-10 business days after we receive your return
📦 No restocking fee — consumers are never charged a restocking fee for product returns.
✅ Eligible For Return
Unused and unworn
Original packaging included
No signs of wear or damage
Returned within 30 days of delivery
❌ Not Eligible
Shoes worn outdoors
Shoes with scuffs or damage
Shoes without original box
Items returned after 30 days
Sale items marked as "Final Sale"
Order Cancellation
Before shipped / produced
We accept cancellation — full refund.
After shipped
Cancellation is not possible.
How To Return
2
Ship It Back
We'll email you a return authorization with shipping address.
Customer covers return shipping3
Get Refunded
Once received & inspected, refund processed within 5-10 business days.
Original payment method
✉️ Please include your order number and reason for return. A receipt or proof of purchase is required to complete your return.
Exchanges
Different size or color?
Email dolemei817@hotmail.com — we'll reserve the new item for you.
Exchange shipping
You pay: return shipping for original item | We pay: shipping for new item to you.
Process
Ship back original item → we send the new item once received.